Frequently Asked Questions
What products does Shamshad Gear offer?
We offer a range of high-quality motorbike gear, including protective suits and jackets, as well as premium leather jackets. We also carry a collection of racing suits and jackets from top riders like Valentino Rossi, Marc Marquez, Dani Pedrosa, and Jorge Lorenzo.
How can I place an order?
To place an order, browse our product catalog, select the items you wish to purchase, and proceed to the checkout page. Follow the instructions to enter your payment and shipping information, and confirm your order.
What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure payment gateways available at checkout.
How long will it take to receive my order?
Orders typically take 1-2 business days to process. Shipping times vary based on your location and the chosen shipping method. All Orders usually arrive within 5-12 business days, while international orders may take 7-21 business days.
Can I track my order?
Yes, once your order has been shipped, you will receive an email notification with a tracking number and a link to track your shipment.
What is your return and refund policy?
We accept returns and exchanges within 7 days of purchase if items are unused and in their original condition. Please visit our [Return & Refund Policy Page] for detailed information.
Do you offer international shipping?
Yes, we ship to various international destinations. Please be aware that international orders may be subject to customs duties, taxes, or fees that are the responsibility of the customer.
How do I contact customer support?
You can reach our customer support team by email at shamshadindustries@gmail.com or by phone at +92 308 6883833. We are here to assist you with any questions or concerns.
Are your products customizable?
At this time, we do not offer customization services. However, we are constantly exploring options to expand our product offerings in the future.
How can I stay updated on new arrivals and promotions?
To stay informed about new products, promotions, and exclusive offers, sign up for our newsletter at the bottom of our homepage. You can also follow us on our social media channels.