At Shamshad Gear, customer satisfaction is our top priority. We understand that sometimes things may not go as planned, and we are here to ensure that your shopping experience remains hassle-free. This Return & Refund Policy outlines the terms and conditions for returns, exchanges, and refunds.

Eligibility for Returns
If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order. To be eligible, items must be unused, in their original packaging, and in the same condition as delivered. Proof of purchase, such as a receipt or order confirmation, is required for all returns.

Non-Returnable Items
Certain items are not eligible for return, including personalized or custom-made products, items marked as final sale, and products that show signs of wear or damage after delivery. Please review product details carefully before purchasing.

Return Process
To initiate a return, contact our customer support team at shamshadindustries@gmail.com or call us at +92 308 6883833. Once your request is approved, we will provide you with detailed instructions on how to return the item. Customers are responsible for return shipping costs unless the item was received damaged or defective.

Refund Policy
Refunds are processed once the returned item is received and inspected. Approved refunds will be issued to your original payment method within 7-10 business days. If the return does not meet our policy criteria, we reserve the right to decline the refund.

Exchanges
We offer exchanges for items that are defective, damaged, or incorrect due to our error. Contact us within 7 days of receiving your order to arrange an exchange.

Late or Missing Refunds
If you have not received your refund after the stated processing time, please check with your bank or credit card provider. If you still have concerns, contact our support team for assistance.

Policy Updates
This Return & Refund Policy may be updated periodically to reflect changes in our processes or legal requirements. We encourage you to review this page regularly to stay informed.

Contact Us
For any questions or concerns regarding this policy, please reach out to us at: Email: shamshadindustries@gmail.com Phone: +92-316-6883833